Shipping & Delivery

Online Store Shipping & Delivery Policy

Dear customers, thank you for shopping with us. We strive to deliver your needs in a timely manner. Below are the details of our shipping and delivery policy:

Delivery Times

Within Riyadh City: Orders take 1 to 3 business days.
Outside Riyadh City: Orders take 3 to 7 business days.

Official Working Days

Sunday to Thursday, from 8:00 AM to 6:00 PM.

Delivery Method

Delivery is carried out by Aramex either to the customer’s address or to the nearest shipping branch for pickup.

Order Confirmation Terms

The order is confirmed upon completing bank deposit before 5:00 PM or payment via other available methods.

Liability Limitations

Product Delivery

The company is responsible for delivering the product in its original condition. In case of any damage caused by the carrier, the carrier holds responsibility.

Product Inspection

The customer must inspect the product at pickup or before the delivery agent leaves. If any damage is found, the product should be returned immediately and a report filed at the shipping company. If the issue is not resolved, please notify us to take the necessary action.

Delays by Shipping Companies

The company is not responsible for delays caused by shipping companies or customs procedures. Products may be subject to import duties based on the buyer’s country laws, and these charges are paid by the recipient. The buyer is responsible for any legal consequences (rejection, seizure, damage, or additional charges). The company holds no responsibility.

Important Notice: Your order will be prepared and handed over to the shipping company within 48 hours of completion. Delivery may be affected by high demand, which may cause delays. We coordinate with shipping companies whenever possible, but we cannot control delivery times and do not bear responsibility for delays.